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Cant log in/password trouble

 
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freddy
Site Admin


Joined: 29 Sep 2007
Posts: 61

PostPosted: Sun May 25, 2008 7:41 pm    Post subject: Cant log in/password trouble Reply with quote

Question:

Hi Guys, I have tried on a number of ocassions to change my password but it doesn't seem to accept my new password whenever I try to re-enter it. I signed up with another user name (my real name) ie - ************ which the system accepted. As I am now trying to snipe using my Ebay account, your system will not let me snipe as my my Ebay account details are already registered under my original login (************). Can you delete my new profile (************) and reset my password on my original profile (************) manually to a simple one that you can send to my email account. A soon as you do this, I will login in and change my password to one that I can remember easily. Thanks

Reply:

Okay, I have deleted your new account.

I am unable to edit your password from the administration area however.

I am guessing that the new passwords that you were issued did not work because extra characters were added to them by the mail client that you used to open your e-mail messages.

When I look at a message from Hidbid, it looks okay when I open it in Yahoo Mail, but with webmail, a slash is added next to every quotation mark and apostrophe.

If you look at the last password that was issued to you, try it without any slashes that are in it.

If that does not work, maybe you could create a Yahoo e-mail account, forward the last "new password" e-mail that you received from Hidbid to this new e-mail address, and then open the message in your Yahoo account and then try the password as you see it. You could compare it with the same one opened in your usual e-mail client.

It seems like a bit of trouble just to get a password, that is all I can think to try.
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